The number one thing I am looking forward to when I move is getting away from CenturyLink. Good internet provider. These plans are mostly available in urban areas, and use next-generation fiber cables to deliver gigabit speeds. CenturyLink has the worst customer service of any company that I've ever dealt with. We use IP-verification to ensure that CenturyLink Internet reviews are left only by current CenturyLink customers, as well as to discourage angry customers from leaving more than one review, since we can identify their device as a repeat visitor when they return to BroadbandNow in the future. If the power goes out with VOIP, you are done. 3.16 Stars I have never had any issues with this service, no down time, no loss of service ever. Tough to work from home at that speed. As a whole, CenturyLink was decent for internet. review, please support your rating with specific, detailed reasoning. Because of our distance from the C.O. Marc on Attempting to leave them because they charge $140 for simple 20/2 MB service + basic phone. I could handle the slow internet, but not false advertising. If you are concerned about your total speed you might want to have them check to see how far away you are from the DSLAM and what your actual speed will be. Rick S on Always try to get a card from a local tech since they tend to know more and can be more honest with as to the service you can get at your residence. August 13, 2019. Robert on Throughout the entire process, she remained calm, respectful, and professional. The techs I had did a very good job, all-around at install. Good internet access when it works. CenturyLink doesn't contact me or warn me, they just shut me down. Ramon O. on Was told on Monday that someone would be out on Wednesday morning between 8-12 to connect my daughter's internet. CenturyLink Customer Service and Sales Representative Reviews. Works fine most of the time, however, there are short-term interruptions occasionally. June 16, 2018. June 05, 2017. WORST INTERNET PROVIDER EVER. It's mine! I have had other troubles with CenturyLink before, and should have known not to get it again! It takes a fair amount to irritate me the way Century Link was able to, so my advise would be to stay away. It is slow, but we also have the 7Mbps plan, which we knew would be slow. Reliability: 5. I say to anyone thinking about this service to not buy it. They added so many people to my line in front of me that I now get shit speed- never really had anything fast!!! September 19, 2019. I would switch to a different provider, however, other providers are not available. G.a. Need help finding service providers in your area? All in all, decent. Florence Osiegbu on You won't regret it! GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. We have the 40Mbps service and when it’s not buffering, it’s great. Unbelievable!! Then they raised my monthly cost to $45 per month, and cut my internet speed down to 768K which is almost unusable to me. They were previously fined by the FCC however, the fine costs less by far, than the fraud. Greg on Centurylink obviously doesn't care for their customers, only taking their money. Sadly, yes. Call 866-642-0444 7 am – 9 pm (ET) Monday–Friday to speak with a representative. Charles Hall on Their technician still showed up and transported the numbers. Customer Service Representative (Former Employee) - 999 West Main Street Boise Idaho - November 6, 2020 When I first started it was CenturyLink, and the job was new, interesting, the training they rushed you through and then throw you on the phones so you either make it or don't, the turnover rate is extremely high for new recruits. Century links connection services are trash! August 28, 2017. February 18, 2018, Mixed results: I've had CenturyLink for 20+ years. N/a on ... You can also contact the company's customer support by email, telephone and chat, and delve into a wealth of online tutorials if you need assistance … Leann Brower on August 13, 2019. He asked questions to determine the best plan for me and waived my installation fee for purchasing the modem. G. B. on I have one bill that is guaranteed to be the same price for life with my phone and internet bundle.  3307 April 10, 2020. Would recommend! Haven't needed to use Customer Service beyond installation so I can't give it a rating, but we're super happy that we finally got to switch to CenturyLink! But it is really expensive unless they give you one of their deals. A state is required. August 08, 2019. Abram on We had been on a 60mbps speed on a price for life deal but saw that they were offering 100mbps only for new customers at a lower price than what I was getting. The Closer the faster speeds. She troubleshoots my computer on her end and as well as on my end. Finally over two weeks of the nightmare, I was able to cancel, not before being told that there was an early termination fee for cancelling because I had had the service in place for two weeks. Due to serving on active duty, over the period of my life, I've lived in five states. I highly do not recommend this service, They provide decent internet at a decent rate. Just satisfied customer. I learned this after ordering the same one as a replacement, that still didn't work. They would not give me a refund even though I did not make the order. During that time the phone line went dead and was told that a technician could be out in 2-3 business days, when I explained it was a business line and really needed to be up asap, the person on the phone causally said he could put an urgent status on the order but couldn't say if it would result in any faster service. If I could somehow give this negative stars I would! December 28, 2018. However, due to the follies of DSL and the distance of the house from the DSLAM, I only ever hit a max of 20 Mbps. It is literally worthless every time you try to do anything it cuts out and every time the technicians come and try to fix an issue they make it worse they somehow manage to not only screw up my house but the whole towns internet. My pings are insane! Dan D on To date, 35.3% of customers we've polled have given CenturyLink a positive rating, compared to the 48.4% approval rating of Internet providers overall. Now, I have had to call in on at least 6 occasions to receive Either of those since when I started my service they started things off by trying to charge me $10 / mo over the amount that I was quoted when signing up. After about 8 pm I can forget about trying to use my internet altogether, as the speed gets so slow that I can't get most browsers to open. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. To see if broadband. We are very happy with our CenturyLink package. Fred Woods on I enjoyed your service. Kerri on I get to speak to a rep in less than 5 minutes with CenturyLink on the phone. Feels like 1980 and not in a good way. Anyway, I've gone for the support and it's been great. 3. I called with a problem, they had a service tech here the next morning. And the installation was free! I just received a $1.00 increase in my modem rental, but I have been planning to buy my own anyway. You can find contact details for CenturyLink above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Centurylink is fraudulent - they practice “cramming”, which is adding or “cramming” service features on your account without notifying the customer. Thank you for your honest service. Norma Mccoy on Already a customer? When the numbers finally did transport back, I attempted to call to cancel my nightmare encounter with Century Link, only to be told there was still an outstanding order and a cancellation could not be completed. June 17, 2017. Joe Thielen on June 14, 2020. Jim Salas on I was already committed to a 12-month contract for the other service so I was not in a position to take advantage of the offered deals. October 03, 2018. $45/mo for 80 Mbps down and 10 Mbps up. Sales guys: 2 Empathy from corporate: 0.1, Gary on I’ve filed a complaint with the FCC that is processing MANY similar claims. I started experiencing very slow internet speeds with my Century Link service. My internet is now 2 1/2 times faster on download and 9 times faster on upload than others with a boost. Dave on Still not sure it is working correctly. How does it feel to be trash? June 16, 2020. Their automated phone service lets you listen to a lot of elevator music while waiting your turn, but eventually, you get answers. Joseph Zednick on Definitely recommend this company and service staff. CenturyLink appreciates Ms [redacted] giving us the opportunity to review our handling of her account, [redacted] I would like to apologize for the less than exemplary service that Ms [redacted] feels she recently received from CenturyLink representatives Her comments are appreciated and, to improve customer service, will be investigated Our representatives need to know the negative impact we have … Customer service is good. In a few months, I'll be needing broadband/fiber optic internet hoping it will be an option for me soon. 3.16 Stars. They offer speeds that suit your home needs from 20 Mbps to 940 Mbps. BroadbandNow is supported by commissions from some of the providers listed on our site. Assessing CenturyLink’s customer service reviews can be tricky because they are a triple-play company—they have cable, internet, and home security offerings. First, CenturyLink is a DSL provider, meaning that most of their plans use copper telephone lines to deliver service. | Read 521-540 Reviews out of 540 We have their DSL service and love it! Contacting customer service is futile unless you want to wait on hold for hours. However, DSL is the most widely available wired Internet infrastructure in the US, meaning that CenturyLink can serve areas that cable and fiber providers simply can’t or won’t serve. To your customers today not give me a refund the planned day few! Enough terrible things about this service to not buy it, since they are CenturyLink... We ’ ll have no complaints share about improving their bandwidth life with Century... Amazing internet that I put a poll, 84 % voted CenturyLink as a customer switch to a in! Their sub-standard equipment, they just shut me down service was excellent, however, the tech did me. On me, they 're right up there with Comcast in hiring the disrespectful! 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